SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. I recommend.!!!!!!!!!!!
Delivery is long but because of the mail (already in Moscow lost the parcel). The necklace itself is amazing gentle. Beautiful, qualitatively made. Perfectly packed. I liked it very much. Recommend
I really liked the decoration! Wonderful pearls, accessories are good. Variation of length due to the original attachment pleased. Thank you store! One of the few working qualitatively.
Amazing necklace. I will wear a tassel behind with a festive silver dress with a cutout on the back. Delivery is exactly three weeks. The track served.
красивая
I'm happy with the purchase. Very nice without isians.
Excellent satoir, I recommend!
The first impression is very beautiful. But on many beads of rubbing. Perhaps the pearls are not natural. Packed in a gift box.
I certainly looked .... I saw, I want everything, I do not even remember whether I looked at the photo and reviews))) it turned out that the pearls are not so large and,, Yeah... so certainly very beautiful and spectacular. Yes, sent long. Two orders were from this store, the first sent instantly.
Too Beautiful this necklace, identical to the picture. Great
All as in the picture, the clasp works, you can change its position. I liked it very much, it looks expensive. It came in a beautiful box, you can take on gifts. Went for a long time, the store sent for a long time. But within the time limit.
Very beautiful necklace!
Sotuar is very beautiful, gently gray pearls, before that I ordered earrings of the same color together looks great! The only thing is that the metal buckle can not be moved to another bead or I have not yet figured out very well, but it seems to me that it is not removable, although it should it That is, if it does not open, then the length is impossible to adjust! If I still find how to open a review! Delivered very quickly! Pearls quality! Packed in a gift box.
Is beautiful
Отличное, качественное и красивое ожерелье
Nice necklace. The store sent at once, delivery 2 weeks before the ECB
As well as in the photo. Recommend. I did not communicate with the store.
Chic necklace. Pearls are even in size. Recommend. The store quickly sent and fast delivery.