SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything. Quality goods. I recommend.
Pleasant, similar to natural stone. On a thin wrist is too big.
The bracelet is very cute. Each bead is unique. Thank you!
I love them and they arrived pretty fast. The colors are beautiful and the bracelet is comfortable. Follow me on Instagram to see a full review and more pictures, at: saida_cooke.
The product is super, looks cool, corresponds to the description
The bracelet is wide enough. For my wrist, you need to remove a pair of beads. Shipping is long. The color as in the photo is identical!
Fast shipping. Bracelet a little thin we will see with time. Ball a little bigger than the one I own but it's Niquel. Thank You
Nice but a little big for my wrist
Ordered 28.03, the package came 25.05. the product is very satisfied. beautiful bracelet. i recommend!
I like it very much. It is very good goods. Thank you.
I bought several different colors at once. Beautiful, judging by the gravity-stone. I recommend
Wonderful bracelet. The beads are heavy, cold. Definitely not plastic. On the hand look stylish and expensive. I am happy with my acquisition. it is possible on a broad hand. I have a wrist girth of 20 cm. Fine. Silicone rubber band adopts size changeable.
Superb bracelet the pearls are heavy and pretty the Pearls shine more in reality
Super cool bracelet! I recommend. On a broad hand. It was less than a month.
Thank you. The bracelet is very beautiful. Delivery was fast.
Beautiful bracelet. I recommend it to you at 100%. Very high quality.
Bracelet super! Very satisfied! Delivery on time. Thank you!
Oh handsome bracelet, beads one to one, dade is sorry to disassemble, but took for disassembly! Sent quickly, to moscow for 1,5 weeks! All beads of celiac! Seller just 5 + + + + + + + + + + + + + + + + + + + + + + + + +!
Thank you. The bracelet is very beautiful. My wife is very happy.
As in the picture. Thank you. Put it in the mailbox.