SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it and it sounds perfect. The shipment was fast.
пришла чаша очень быстро. заказывала 11ноября, пришла 20 ноября. Звучит хорошо(но я не особо разбираюсь в них). Есть небольшие загрязнения, не знаю отмоются ли, еще не пробовала.
The order placed on July 22, reached August 18th. I'm satisfied with the products. Bowls are of good Quality. The sound is perfect. Divine. Thank you.
I love it. Spectacular.
It came in two weeks. Took a size of 15.5. There is a wooden pestle in the coconut. Sings. But if you overdo it, it can go to the ribs.
Very well packaged, nice appearance, good sound, comes with a mallet of naked wood.
Petit bol , Son aigüe agréable
The bells tell OHMS OHMS
Everything works, thank you.
Sound like on video, thank you! I will take a large bowl
Never received an order this quick. Like literally within 2weeks of placing the order I recieved it. Thank you so much supplier
I ordered 12 cm, but it sounds exactly like 13. Such a lottery. But the sound is pleasant, the resonator-resonator bought on ozone is cheaper than here. Vibrates in the hand, long sounds after the end of the game. This is my first bowl, I like it! It looks cool. in the photo, the prick that went in the kit, but I pasted it with artificial suede, but thin, and the punch itself is too light.
I was surprised to receive the package today, didn't expect it yet, I liked it very much thanks, I haven't had any communication with the store, but the truth didn't need.
Чаша соответствует видео, звучание очень хорошее,с нею был маленький пестик.Большой 18 см кожанный я дозаказала.Отправили посылку 22 июля ,а 11 августа получила. Хорошо упакованная,в несколько слоев пупырки плюс почтовый пупырчатый пакет. Рекомендую, я очень довольна. Мечта сбылась!
The goods correspond, the description is accurate. Sounds very beautiful! I'm happy with the advice!!
Very fast delivery. Perfect sound. I got them in 1 week to Turkey.
Bowl stunning also use הוליסטי and לדקורציה
Shipping fast. Packed norms. The sound is pleasant. Quite a heavy bowl, looks very impressive. Satisfied
A wonderful sound, I am happy with the acquisition of my Tibetan bowl.
Thank you!!! The bowl is excellent!!! Delivery is very fast!!!