We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent necklace, pendant is highly polished, the excellent workmanship and the extremely sliding closure system and well made
3 Apr 2019 23:11
Original pendant, really liked, unusual. Exactly as in the picture. It seems to be a natural stone, judging by the tiny flaw. Pebbles black but there is some satin shine in the middle.
2 Apr 2019 11:37
The order arrived in a month. All as in the description. Big enough pebbles. Thank You
29 Mar 2019 11:21
Wonderful suspension. Color does not play, just black.
25 Jan 2019 18:22
Awesome shipping fast two weeks to USA States I recommend this store thank You store
16 Jan 2019 03:02
The product corresponds to the description. Received at the post office (58 days). Happy.
15 Jan 2019 20:47
Very happy good material and very economical
10 Jan 2019 11:36
Thank you very much I am very pleased
19 Dec 2018 22:56
Very cute pendant)
18 Dec 2018 19:54
Yes all right
17 Dec 2018 16:11
Product meets the description and delivered quickly. I'm very satisfied. I recommend this sign. I'm very satisfied.
7 Dec 2018 01:57
I like it. it's a chulada.
25 Nov 2018 14:44
Excellent quality! Above and beyond my expectations. Will buy more again.
22 Nov 2018 11:20
It took him a while to get here but he blamed the bureaucracy in my country, mexico, but he finally arrived. It is beautiful everything very well store attentive and always answers doubts. I love my ring