SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A wonderful beautiful ring! tourmaline sparkle, Opal shimmers in different shades. very satisfied, thank you very much! I look forward to the earrings, the store answered the questions quickly.
Very beautiful ring! The stones are beautiful, especially Opal, which is iridescent with all colors. Delivery fast, packing good!
Oochen satisfied, beauty
Great, thank you!
Прекрасное кольцо, в реале даже лучше чем на фото. Быстрая доставка, за 21 день. Получила заказ, надела кольцо и не хочется снимать, сижу и любуюсь. Стоит проба 925, подлиность камней и серебра не проверяла. Все прекрасно упаковано, упаковка красивая, смело можно брать на подарок. Спасибо продавцу, всем его рекомендую, замечательный магазин с отличными, качественными товарами.
The ring is beautiful, the delivery is fast, the store comes to contact.
Приехало в Челябинск за 20 дней. Кольцо прекрасно, камни чистейшие. Всё блестит и сверкает. Опал переливается всеми цветами радуги. Продавец весёлый и общительный. Обязательно куплю ещё серьги. Спасибо продавцу
Очень милое кольцо! Опал переливается красиво. Рекомендую!!!
Ring elegant, looks gentle. delivery-17 days. Size 11 in my opinion is small in size. Here, the Shinka is narrow, take a larger size. I recommend. I asked for a photo-look. With the emkp made in the shade and in the sun
The ring is great! I'm in love with him! Thank you to the store, communication was pleasant. Recommend!
я в восторге, спасибо вам!!!
Кольцо потрясающе красиво! Очень качественно выполнено. Камни великолепны. Выглядит очень богато. Огромное спасибо продавцу за доставленное удовольствие. Желаю вашему бизнесу процветать и приносить вам большой доход. Рекомендую всем приобрести такую роскошь.
The most elegant ring. All stones are natural. Made perfectly. Remained in full delight! Thank you store. The box is also a respect!
He arrived perfectly. Thank you, I didn't expect any less from you.
Exactly as in the picture. The size exactly matches. About the naturalness of the stones are great doubts, but it looks good.
Bright, in the sun shimmers, the size is what you need. Now I will order earrings. Thank you very much.
The ring came quickly, the stones are real, packed in a box. thank you.
Очень красивое кольцо, все как в описании, размер совпадает.
Unexpectedly large ring. The size of the Opal is 8x6, the tourmaline is 4x3, the overall size is 20x18. Opal quality, tourmaline bright. There is a test on the tire. The ring is gorgeous, but age.