SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you. The necklace is gorgeous. Looks like in the picture. It is very elegant and fits perfectly to the neck. The size of the pearl is ideal! Packaging is excellent and delivery is fast. I recommend products and store. Thanks for the gift.
I waited impatiently, the expectations were fulfilled, i thought that neither all the pearls would be even, because in the reviews about this wrote. It's good that there are only 2-3 things. It came more than a month, not tracked. I recommend the store!!! 5 +
Oh, these are very beautiful beads. Beads are large, well matched in size. Clasp in the form of a heart, very comfortable. In the set is a storage bag and a napkin for the care of pearls. Delivery by courier to home. Thank you to the store, very pleased.
Beautiful pearl necklace as described. Arrived quickly in perfect condition. Thank you to store.
The product corresponds to the description. Quality stones, the store as a gift put a handkerchief for the care of stones, a pouch and an elastic band for hair.
The order was a month since the order description corresponds to the store put in the order small presents, nice. The beads went well-the beads came without defects.
The necklace exactly corresponds to the description. the store voiced small shortcomings of the pearls, but it does not spoil the goods at all and does not rush into the eyes. everything is fine! thanks to the seller!
Very good and prompt collaboration with the store. The product exactly matches the description.
Very beautiful and clean white freshwater pearl necklace. You can feel its weight not like fake plastic ones. I especially am amazed at the thoughtful clasp design; it is made in a heart-like shape and is user-friendly because you just push the tab upwards instead of the usual downward to easily open the clasp which makes it easy for the person to put on the necklace on their own. The store also included a free lint-free cloth and a small drawstring baggie.
Beautiful and large pearls, the beads are slightly ribbed. Includes a box, suede for pearls and a hair band. Delivery to the urals for a month and a half, the track was tracked. Beautiful gift! Thank you store!
nice very good package and on time by the date delivery. thank u so good present.
Very beautiful beads! Delivery month. Pearls are natural, heavy and cold. For a gift a great option. I will return for shopping more!!! Thank you!
Quality is good. Thank you! All as in the description, the clasp is reliable, as a gift received something for carnations. I recommend! Very satisfied
Very beautiful... Thank you the free gift
Velmi pěkný náhrdelník. Zásilka byla doručena for 1 měsíc from objednání.
The parcel came in 20 days. Packed well, complete with a velour pouch and a small soft cloth. Pearls are natural, river. The shade is closer to the milk than to the white, it looks very gentle. The length of the product also corresponds to the declared. As a gift, the store put the rubber. Thank you. with the seller did not communicate.
Beautiful obesity comfortable clasp. It is in a beautiful box and a velvet pouch. The store put the gift small stud earrings and hair band. Recommend seller
The parcel received, thank you very much, quickly with st. petersburg came. All as stated, even a small prize, thank you. A good store recommend, only he has a thread of 50 cm.
it is AMAZING..the pearls are very beautifull..the necklace.looks expensive