We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Magnificence and fast shipping I love the store thanks.
12 Mar 2019 07:20
Unmatched pearl set!!! Very beautiful, nice and gentle. I wear it with pleasure) i never wore pearls. This decoration from pearls want to wear! Highly recommend!! Buy cute ladies;) please yourself loved))
7 Mar 2019 05:21
Delivery month, complete pouch pink. Natural pearls. Beautiful. For a gift, a great option!!!
20 Feb 2019 22:22
Cool pearl bracelets, you can still order, i really liked.
24 Jan 2019 11:55
The bracelet is gentle and beautiful, i really liked it. Thanks to the store for souvenirs) happiness and prosperity!
23 Jan 2019 05:45
Super bracelets. Natural pearls, beautiful. Color black, pink, color. Delivery fast 20 days. The code was tracked to the end path. The store is good. Answers questions quickly. Thank you very much to the seller for the goods sent and received on time. As a gift hair elastic. Bracelets are packed in bags, there is a napkin. Everything is fine. I ordered more. I bought bracelets for $1,64 or uah 37 per piece at the winter sale.
8 Jan 2019 10:48
The bracelet is beautiful, the pearls on it are of different shape and size, it gives it grace, it looks beautiful on the hand. Packed in a postage bag and pouches. As a gift, the store put a hair band and a velvet pouch. I recommend the product and the seller.
15 Dec 2018 16:14
Beautiful bracelet. About the pearls it is difficult to say, not a specialist. But it looks good. The only thing, the bracelet on the elastic band, does not lie down on the arm, as it would lay down the bracelet with a clasp, and is frayed, the hoop lies on the arm and is a little big, by 14,5 cm the bracelet is 17 cm. Maybe i'm just not used to bracelets on an elastic band. Thank you to the store for a small surprise-rubber for hair. I take into account such a small cost of the order, it's nice.
11 Dec 2018 11:27
12.11 order, 4.12 received. I really like these bracelets, the second has already ordered and there are more beads. There is something in these indigenous pearls that is attractive. Packing as always beautiful, the box did not crumple. Thank you! :)
24 Nov 2018 06:19
Looks really nice, arrived quickly and well packed, with hair ties as a present.