SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful flash, 100% recommend
The amazonite is beautiful, albeit it’s not as vibrant as I expected (one side is a nice vibrant color, the other sides are just not as bright as I expected). I also expected them to be a little thicker judging by what’s advertised but I am still very satisfied with what I received! It is definitely genuine amazonite and I love it!
linda e muito bem lapidada, gratidão em breve retornarei a comprar
Bought for my sister but I think ill order one for myself as well. super pretty and came early.
Super SA, and for the delivery of Moga da Kaja-a lot of pants and wonderfully safe from account
Packaged great. Will buy from again. A couple of the clear quartz have a smoky tint to them. Great service.
I order from the store a second time. Son collects. Last time came with chips and defects from bad packaging. This time everything is fine, the seller carefully packed and no complaints. The only nuance went well for a very long time, more than two months. On this for the delivery of ladies only 4 stars
it's really nice. :) I am happy with the order.
Came in perfect and they are so pretty I love them, I will be buying more for sure
Very beautiful, well polished. I take not the first time.
super solid piece, very nice cut and perfect coloring!
The stones are small, there are no chips, a little printed a package is pupyrny, but everything is washed
I don’t like just as described will order again. Came in a little over three weeks which with everything going on the pandemic still isn’t bad.
Fast delivery and quality goods! Everything is very well packed! Recommend to buy 100%! Stones are all real, I order not the first time from this store!
Charming really sick on it it arrived very fast ובסופו's day אחלה Kenya I don't מתחרטת on it then סבבה me אייזה fun, it's real, checked
Very pretty. It's bigger than I thought.
Quite a pale piece but all good, has a quartz vein running up it
Beautiful, yellowish shade. Arrived in a combined parcel in about a month. Whole, no defects, size 7,5mm. The product description corresponds.
Ordered the CITRINE point wand and it's such a beautiful color!!!! A good size for the price I paid. It came quickly and in good condition.