SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The oil painting has been received, and the pattern is very beautiful.
The picture texture is very good, the size recommended by customer service is also very suitable.
El dibujo fue recibido. aunque no es el mismo en la imagen. pero puede ser dibujado así es bueno. como
The price is very affordable and I recommend buying this painting together.
The painting is beautiful and goes well with my home decoration.
Perfect! Color, material
Definitely the happiest of shopping. The store's service attitude is very good
The overall effect is quite satisfactory, the quality of the painting is very good.
Hand-painted knife painting is particularly good-looking, suitable for home decoration
No smell acre, the c smell is bright and beautiful, and the family likes it!
The details are nice
The picture is very high, hand-painted, color bright, texture is very beautiful, artists very gifted, and really in mind.
Baby it received, quality is very good, very luxurious, very satisfied!
Wholesale porcelain too well and texture may be different in customer service recommended the size is also very suitable for sticking with the Bonnie View on may be different in an instant feeling is different.
Color oil painting is very perfect, oil painting hand made pure is good!
O acabamento dos murais é muito bom, e as pinturas são muito artísticas no geral, o que é bom.
The quality is very good, the painting is particularly textured. The actual painting is the same as the picture description, and the overall effect looks beautiful.
The hand-painted oil painting quality is very good, the picture is clear and the texture is very good
Home services are ready, deliveries are timely and the store is reliable.
No color difference, bought to give a friend's friend like it very much.