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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came the goods to the samara region quite quickly, all the whole, though the picture is a little raw, wound was on a roll, the paints are fresh, the brushes are normal, the picture is waiting for its hour, now while the other one is busy
The product stands in good quality. Plenty of time and nice product for those with such hobbies. I recommend it to you. Turkey arrived smoothly and shortly.
Delivered in 21 days, the track was tracked, all the whole, there are no creases. I ordered my mother, she liked everything. Seller recommend)
The goods came within three weeks. When received, the frame was cracked. But i'm not sure that it could be the fault of the store, maybe the post of russia. The seller without problems compensated in money, within reasonable limits. The rest is fine. Started to draw, everything is super. I recommend the seller.
The picture was weeks 3. it's a pity that without a stretcher.
I ordered february 7, the order came to the ryazan region exactly a month later on march 7, the parcel was received only today on march 12, the post office did not work on holidays. Everything corresponds to the description, the quality is good, many small parts, 23 colors of paint.
It has arrived perfectly, all the material is well received
The colors do not match a little, but it turned out beautiful! I'm happy :)))
The goods received, everything corresponds to the description of the store. Rolled on a roll and on the road did not crumple. Attached color picture, very convenient. The truth is the size of jars with paint is not enough, i do not know if enough for the picture.
Unfortunately the canvas is not even stretched in several places, ordered another firm, the canvas was perfectly even
The picture came quickly enough, the colors in the kit together with 3 brushes, to draw have not started :) thank you to the store!
Thank you very much to the store. Packed perfectly. Delivery is fast. Children are happy. How will we finish the photo. I recommend the seller and the store. We will order here more.
Received, thank you very much
It was a month. with the picture everything is fine
The picture came very quickly to volgograd (for 2 weeks). Everything fully corresponds to the description. Track tracked. Very satisfied, i will order paintings, only from this store!
All I have ordered are really good :)
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55/2 Road , Suanluang ,Bangkok 10250 .Thailand