SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The case when a great idea, but the execution needs to be brought to mind. The casket is very roomy and quite comfortable. However, to the quality of execution there are questions-in my case there are defects, traces of glue and hatched varnish. For personal use, you can "close your eyes", but for a gift, such a thing will not work. Of the pluses: super fast delivery by courier, 9 days to the upper Pyshma.
Casket class!!! Delivery 3 days
Very fast delivery. I made an order on August 19 and I already received 23! Elegant quality and color approached the interior.
Just an awesome box. I came quickly. Chic in appearance. I am very happy
Шкатулочка достаточно качественная, но, увы, не слишком вместительная. Но, сама виновата, т.к. ориентировалась только по фото при выборе. Фурнитура хорошего качества. Внутри три отделения. Дошла до СПб за 4 дня.
Excellent compact casket! Fast delivery by courier to the house. The goods are delivered without damage and any defects. Many thanks to the store for the excellent service and quality of the goods. I recommend the seller and the goods.
Nice casket! The price is adequate.
Exactly as in the picture! Very qualitatively made, the whole from the inside is covered with something soft, even the bottom side of each layer. Very carefully packed in two boxes with a soft layer between them. Thank you!
The casket is excellent, without defects, it arrived intact, I recommend
Very beautiful and quality
Casket Super! Better than in the photo. Delivered literally in 4 days!
Very useful thing. In it, earrings, chains, pendant S, rings, brooches, beads are well placed. A massive necklace that should keep the shape, you do not put it. I received the casket on the second day after payment by courier delivery. cost 1900 rubles. in Kaluga, in the souvenir store coral is exactly the same casket, but from two sections, it costs 4900! Thank you to store and Ali!
Received this early than expected and I must say it’s worth every single Penney
Just a chic casket for jewelry. Excellent packing, fast delivery! The quality of performance is top. Recommend at 100%
Everything is exactly as in the description. Fast delivery, the casket itself was well packed. Looks even better than in the photo, happy with the order