We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pack good, match the photo. Please good, slightly dented arrived after transportation, but it's not a problem-aligned.
16 Feb 2019 01:26
Bag of good quality. No smell. Delivery before about a month. To Track all the way. Seller recommend!
10 Feb 2019 22:04
Backpack good, went for a long time. Ordered 21.12.18, came 09.02.19. Seller sociable, parcel tracking. Backpack reeks of China, but hopefully eventually erode. Size medium, but Roomy enough-there is a pocket at the back, one pocket in the department, and three small pockets. All locks work. When probyvala lock on the pocket, lining very rustling. Have cords to tighten. Backpack was not highly crumpled inside lay empty package, apparently, there had to be air. You can put in a thick book and it will return to normal. The backpack is exactly like the picture. Buy happy :)
8 Feb 2019 23:30
Of course with the smell of China. Lining is cheap. Zipper work well. Look at 4. Pretty roomy, but not A4 will go down.
8 Feb 2019 13:46
very cute! loved it, good quality.
6 Feb 2019 01:57
Nice backpack. The quality is good.
4 Feb 2019 06:37
Me This backpack quality like. Quality leatherette. But gravity it pull not recommend. Read my detailed review site 4stuff.ru
1 Feb 2019 03:11
Order went under a month, at the post office . All good without damage. For the money is very cute and nice backpack. Thank You Very Much!
31 Jan 2019 03:57
The pack good quality, no any smell, great. Tracked to the reception. It's a half months.
30 Jan 2019 01:42
Fast shipping. Excellent backpack. All one sewn, thread not stick, no traces of glue, fasteners workers. Pretty roomy. See how to wear, but yet I loved it. Recommend.
28 Jan 2019 09:21
It's about מאד fast!!!! I really like how it looks! Look top quality. Thank you store dear
28 Jan 2019 02:55
Took 2 months to reach. But overall it’s a happy experience.. color really nice and as described.. really big from inside it can even fit a big tissue box with more stuff with .. no smell .. zippers all in good condition.. good quality .. looks nice
25 Jan 2019 04:55
It is really beautiful. Arrived very quickly to house. Thank you store will not hesitate to shop at your shop.