We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order is very satisfied! Fast shipping and all tracked! Quality is excellent! Externally as in the photo and the description fully corresponds! Seller recommend! I will definitely order more! The store put a small gift was very nice! Thank you!)))
9 Apr 2019 21:42
The parcel was tracked for less than a month, all as in the description, the velvet quality of the velvet quality of the norms bonus hair risonochka took as a gift to his daughter, the store rekomknduyu 100%.
25 Feb 2019 00:19
Bracelet on a very thin wrist.
16 Feb 2019 01:14
If honestly thought there would be a little more identical pearls, but this is my fault in the photo is exactly the same bracelet. I should have looked more closely. I wanted to choose a gift with earrings in color and did not pay attention to the form.
16 Jan 2019 16:58
Exactly as pictured. Very nice quality.
15 Jan 2019 10:46
Very nice. The colors are a little softer than in the photo. Very pretty.
18 Dec 2018 09:20
Very beautiful bracelet! corresponds to the description, the store put a hair band and a polishing cloth as a gift, nice. thank you! I recommend the quality is good, i will order another one as a gift.
17 Dec 2018 08:31
Made an order of 15.11, received by mail 17.12-thanks to the store for the fast delivery. The bracelet is packed by the seller in a yellow postal envelope with a navel. As a gift, the seller sent a beautiful branded box, a wipe cloth and a black rubber-thank you!!!! The bracelet itself is packed in a box and a zip-lock bag. It is on an elastic band, the pearls are really natural and not as bright as the seller's photo. Looks very cool on the hand, the pearls are cold and shiny! The track was tracked throughout the journey. This is my first purchase in this store and definitely not the last! Asked the seller to write on the envelope a lower cost-he did, umnichka! Thank you very much to the seller for the fast delivery, quality goods and excellent communication!
13 Nov 2018 09:32
For a very long time. With tracking. I love this store very much. And i really like bracelets on an elastic band-very comfortable. Got on the holiday of the fall of china-sent for a long time. With tracking. I bought a discount coupon for coins and cost 200 rubles.