SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty, you see the handmade detail
Earrings are beautiful. Packed super good. As a gift napkin for rubbing jewelry and one more small stud earrings
Stunningly beautiful kit, the photo does not convey all the beauty, above all praise, it came quickly, there is a sample, thank you so much to the store
Very beautiful and quality, super!
I liked the earrings very much, I had time to come to the wedding day! Hilipenkaya clasp neatly it is necessary to be, and so the quality, beauty at altitude)
Earrings look great. Packed very reliably, Saratov reached less than 3 weeks. There's a test. Not easy, suitable for a small urine. The store put cute nice gifts-a bookmark, a napkin, Pearl carnations. Thank you!
Muy bonitos y originales, me encantan
nice.
Thank you and beautiful are contented
Excellent!
Beautiful!.. Quick arrival
Very beautiful design. Even the box is special. Fast delivery.
Beautiful, each in its package. Charm is boxes. Small gift-pouches
Thank you, excellent purchase is very satisfied. Cool packaging, everything came without scratches. Excellent quality. I recommend.
Perfectly ambalado. Far beyond the photography of the promotional, very nice, exquisite, extraordinary taste!, from the most beautiful thing I 've ever bought, it comes without chain, it's medium size, really beautiful, matte contrasts with brilliant olive trees gives it a spectacular touch!. Very satisfied with the product and the store, I will buy more s product at your shop. Thank you seller for the beautiful boxes and the little gift of little perlites.
Очень красивые серьги.Смотрятся дорого!Пришли в отличном состоянии.Благодарю Рекомендую!!!!
Quality original earrings. I ordered with a pendant and a chain. Well well packed. Fast shipping.
красивые. с продавцом не общалась
To Moscow 10 days,! Delight! Delicate, cute, perfect performance! as a gift of carnations with pearls
Очень красивый набор, серьги не статичны, а симпатично покачиваются в ушах, вообще ощущение лёгкости и воздушности. Доставка быстрая, упаковано в подарочные коробки, так что и подарок отменный может быть.