We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small size of earrings well packaged and sent in a small box. Quality to see later shipping 3 weeks
17 May 2019 05:44
im verry happy with the earrings, kwality is bonded to the price
15 May 2019 22:19
Beautiful hoops, very fast delivery to chile, it takes a week only! Totally satisfied with this tienda.
22 Apr 2019 04:50
Same as the description
8 Apr 2019 10:24
Super pretty, i love them, just like the picture. I hope they're real silver and don't turn black on me, i'll discuss it when i take some time with them.
6 Apr 2019 12:34
5 Apr 2019 03:38
Very nice! I recommend them.
3 Apr 2019 23:08
Perfect, just like in the picture.
29 Mar 2019 02:09
Beautiful earrings. They came in a bag with airtight closure and inside a super practical box. The quality of the earrings are very good, the ideal size and the engraving of the same very nice. Very good store
28 Mar 2019 15:13
Great item. Very happy..
20 Mar 2019 03:42
18 Mar 2019 01:04
Very pretty, but small and almost impossible to close the clasp.
13 Mar 2019 06:55
María Rosario Márquez
28 Jan 2019 03:38
Beautiful, equal to image or better, very good quality
21 Jan 2019 06:59
Very cute, small, such as wanted. It's good that the box is not lost to them. Thank you very much!