We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, exquisite, quality. Bracelet as a gift. Thank You
1 May 2019 21:38
Beautiful earrings. Heavy and slightly hang, the clasp is not quite successful, much better would be the english lock. In general, i'm happy!
1 May 2019 04:35
They are beautiful pair of earrings. Thank you for your gift beautiful bracelet .
24 Apr 2019 00:44
nice earings. well packed. came with the promissed present
2 Apr 2019 08:11
All according to the description, beautiful and great quality❤ Indicate this beautiful product❤
2 Apr 2019 03:25
Thank you store davalno quickly came the parcel. Everything is exactly as it was shown.
1 Apr 2019 04:00
product nice and perfect as in picture ....thanks u so much...got product only 18days...
27 Mar 2019 04:38
delivery was quick.. packing was good. ear rings are slight heavy. i got gift with it . over all product is great..
26 Feb 2019 16:52
Earrings beautiful as for necklace are in THE G real silver with freshwater cultured pearl, in each scatolina by Jewel complimentary a bracelet, beautiful gem earrings, thanks for the thought of the bracelet.
13 Feb 2019 23:31
8 Jan 2019 02:32
I received the parcel. All in the best form! Bonus received also a pendant with pearls, quite original. He's in the first photo. Thank you to the sender!
27 Dec 2018 03:58
Earrings with pearls liked, beautiful design, made qualitatively, not heavy, medium size, came in a gift box, bought for 83,69 rubles. With coupon, delivery less than a month. Thanks to the store.
18 Dec 2018 02:40
Found very beautiful
23 Nov 2018 04:11
Very fast in less than 12 days and no need to talk to buyer 100% recommended
Wies de Graaf
19 Nov 2018 09:36
Really very cute earrings with a pearl that matches also with a same design necklace..