We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is such a fine thing! I already have bought one before and my granddaughter of 18 y loves it so much that I gave it to her and she wears it since on a black leather rope and it is just astonishing beautiful craftsmenship! Thank you, dear Seller, for the gift of the pouch! I do recommend you and your store firmly!
3 May 2019 02:11
Do not convey what it is gentle and small, very beautiful, there is a sample, put a beautiful pouch, i recommend
2 May 2019 12:49
Charm awesome! Very beautiful! Delivery is very fast, in mos. obl for 7 days.
30 Apr 2019 06:58
I love it.
29 Apr 2019 23:33
Beautiful! This store never disappoints me! Always gorgeous products and a fast tracked delivery! My favourite store on Ali.
29 Apr 2019 07:17
In one word - Perfect !!! It doesn't show that much in my picture but its so shiny and definitely a great quality... Exactly as the picture's of the store... Arrivd in Israel in less than a month! Thank you so much dear seller! Recommended big time :)
4 Apr 2019 12:35
Very beautiful pendant. The store as a gift sent a bracelet and a velvet pouch for storing jewelry. Delivery is super fast, on march 21 ordered and april 4 already lay in my mailbox... Class, super seller! Let's see how quickly it darkens... although the test is written but i can not believe that this is silver... for comparison i will put the original pandora and bracelet from the seller! And so i'm happy with everything! 5 out of 5!