We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Leo Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
21 May 2019 05:52
just perfect, the store is really good and attencion, just perfect I go buy more
20 May 2019 12:53
Beautiful pendant, let's see in operation as in quality.
13 May 2019 03:01
Very fast delivery, excellent quality. In real life were a little less than expected. Thank you store!
9 May 2019 01:34
I just received it after a long time I love it and it’s nice
8 May 2019 06:44
Looks exactly the same as in the picture. Very beautiful! And the quality is excellent. The order came quickly, the packaging is good. I will order more!
7 May 2019 12:36
The order came quickly. Ordered on april 15, received (with all festive days) on may 7. Very miniature decoration, neat. All the sizes on the site are, but for some reason i expected a little larger size. Quality is good. The color seemed yellow to me than in the store's photo. As a gift, the seller put a napkin and pearl pouches. Very nice. Packed decoration in a cardboard box, in a tight transparent package. Why "puffy film" and a thin envelope.
4 May 2019 06:21
Delivery is very fast. I recommend this store. comes in a gift box. The store puts a postcard, that the product is made in a manual and a napkin for care of silver. It was very unexpected and nice that the seller put as a gift stud earrings with pearls. It is really silver and handmade. I really liked the product.
24 Apr 2019 13:09
Everything is fine and corresponds to the description... delivery is very fast
16 Apr 2019 01:31
The coin is thick, it bears the 925 seal, everything corresponds to the description. Good communication, and follow-up. After use i will add a comment of the material. So far, so good. Good packaging and presentation of the company
5 Mar 2019 03:45
Very nice coin! 02.02 ordered, 01.03 she was already at the post office, took her 04.03. The store dushka put more earrings-carnations and a napkin for silver)) i thought that the coin would be a little more, but the real size of me too arranged) in a word-i recommend!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.