SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are so beautiful!! I can’t believe the craftsmanship on every single piece. They even go as far as to make the experience an enjoyable one, by putting all of the jewellery in separate boxes with 3D lotus flowers and a ribbon saying “handmade”. These are high quality pieces that you would find at places like Magpie, but for 1/10 the price. So impressed!! I love the ingenuity of the ideas for the designs too. Can’t say enough good things about this store. Highly recommend!!
geniales, quedan muy bien y elegantes
As always with this store, the products are ideal and perfectly packed. Delivery is very fast.
Small, excellent quality, fast delivery
I ordered a few jewelry with this shop, and I must say, I was never desapointed good quality, fast shipping, nice store, the earrings are both original and nicely made, I would warmly recommend the seller and continue to buy in this shop, thank you for Nice experience.
incredible!! absolutely gorgeous
Amazing jewellery , highly recommended ++
Light, beautiful, stylish! Super!
besteld 25/11/21 ontvang 18/12/21 i ❣️ it ! thank you LOTUS FUN & "gift" the cute green stone studs !
The earrings are very accurate, delicate and beautiful. The parcel was very well packed.
The earrings are very pretty, perfectly manufactured and excellent quality. Very short delivery time and excellent service from the store. Thank you.
Os brincos são lindos, conforme a descrição. Muito bem embalados, não houve dano algum. Chegou rápido, recomendo. O vendedor mandou um brinco a mais de gift.
Earrings are cool. Delivery is very fast
Earrings are beautiful, unusual, because The rings are flat. I did not fit in style, I'll give my daughter. It would be good if there were still silicone plugs, T. K. Carnations are going.
Very good package. Earrings look nice
Super
Very beautiful