SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Premium Selection (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leopremiumselection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality !
Very fine ring
The ring went a little over a month. The ring is light, I do not know how many grams without stone, as in the photo. The store answered questions, was in touch. I expected that there would be more, but... the seller put the certificate, thank him
I'm so excited.
Nice ring with natural diamond test positive Thank you store :) excellent communication
Very beautiful ring, bright, there is a sample, I recommend to all the store
Nice ring. Very gentle. Looks good. Thank you.
Order 12.11.2021G. Received 13.01.2022G. And so I received my order. The ring is very gentle, beautiful. Costs a sample of 14 to 585. Many thanks to the store for the quality work, for going to meet the buyer. I have many ornaments of this seller. And always all the decorations are very beautiful. I will continue to replenish my casket.
Come di solito sono contenta di mio acquisto. Anello e bellissimo .Arrivato prima del e sono diventata il cliente fedele di questo negozio. Grazie mille Vistoso!
very nice ring, I will buy again
is nice, but very small...a small amount of gold..i buy only because of the stone. i recommend !
simplesmente perfeito, a foto não faz juz à beleza real da peça, maravilhoso, fino e delicado! eu amei muito!
Good morning. Perecious and perfect-thank you very much. I'll buy again.
I love all my orders, everything came as expected. this is my fifth order, it's really gold I love it all and I also recommend this store.I will order again
i got mine...love..love love the ring..came fast..the store's amazing and have patience to answer all my questions this is my first purchase but surely i will purchase more...thank you so much seller..i recomended the most! god bless u and more power to your team..
Very gentle is much more tender than in the picture flew to Israel for less than 2 weeks. But I ordered 15.5 sizes and sent 11. Somewhere in size 3 if not 4 Less. And so everything is very super beautiful thanks to the store.
Precioso, mucho más bonito que en las imagenes!! Se ve consistente, espero que todas las piedras aguanten en su lugar. El vendedor envía certificado y viene en una caja para presentación, sin duda lo recomiendo!
Very beautiful ring